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tink | Service.

How can I track my shipment?

As soon as your order has been shipped, you will receive an email from tink with your tracking number. You can then track the current delivery status by going to the delivery service page and entering the tracking number.

In some cases, the same order might be dispatched in multiple shipments to speed up the process. All trackings must be automatically provided, if not please, contact us by using our contact form.

Can I cancel my order?

If you change your mind about your order and want to cancel, the best thing to do is reach out to us via our contact form.. While we can't guarantee cancelation is possible in every case, we'll do our best to try. It mainly depends on how fast the order has processed and gone to our distribution warehouses to be shipped out.

How can I return a product?

Please use our contact form.

What should I do if my product is defective?

If you have received a defective product or if a defect occurs within 6 months after the purchase of your product, you can return goods after we’ve inspected them. The procedure for returning a defective process is as follows:

a. Please use our contact form.

b. tink's customer service team will respond within a short period of time and provide you with a return label in the case of a justified complaint.

c. Return the item with the return label you received from tink.

d. You will receive a full refund after about one week.

How can I exchange a product?

You can return products free of charge within 30 days of the arrival of your order. We will bear the costs of returning goods if you use the return label provided by tink. If you do not use our return label for returning goods, you will have to bear the costs for this return yourself. Please use our contact form.

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Your tink team

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Your order will be automatically forwarded to our logistics centers and processed immediately after confirmation. Therefore, a cancellation of your order can only be made in exceptional cases and must always be requested. Such an exceptional case occurs when your order has not been shipped 3 business days after the promised delivery date. If this is the case, please request the cancellation via the contact form. If your order is already in delivery, please accept it and ask for a return label for the return shipment via the contact form.

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On the tink website you can automatically download an invoice for every order. Proceed as follows:
1. Log in to your customer account
2. Click on ‘My orders’
3. Click on 'View order' for the order you want to view
4. At the top right you will find a button to download your invoice

All refunds are processed after receipt and inspection of the goods. This process can take up to 14 days. If the 14 days are exceeded, our service team will immediately review the process and refund the money manually. The delivery status of your return can be checked via the tracking link.

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In the tink store you can easily order with the following payment providers:
• PayPal
• Credit Card

We do not offer other methods like bank transfer, payment by invoice, or cash on delivery.

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How can I order products from tink?

You can order products via tink.us within the United States of America.

a. On the product page you will find all information about each product, including technical specifications, frequently asked questions, feature ratings and more.

b. Add products to the shopping cart by selecting the color and number of products you want to buy.

c. Visit other products or click on the shopping cart to change which products or the amount of products that you wish to order.

d. Continue by selecting the shipping address and payment method. Currently, we only offer standard delivery. You can change the delivery address under "Edit shipping address". Payment can be made with credit card, PayPal or ApplePay.

e. You will receive an overview of the order before you are confirming it.

f. After the payment process is completed, you will receive an email with your order confirmation. We will then send you your delivery as soon as is possible.

g. When we’ve shipped your order, we will send you an email with the tracking number so that you can track the delivery status.

h. Our customer service is ready to help you seven days a week. Please use our contact form.

How can I track my shipment?

As soon as your order has been shipped, you will receive an email from tink with your tracking number. You can then track the current delivery status by going to the delivery service page and entering the tracking number.

In some cases, the same order might be dispatched in multiple shipments to speed up the process. All trackings must be automatically provided, if not please use our contact form.

What payment methods are available?

Payments can be made by credit card, PayPal or ApplePay.

Credit card:

You can pay using MasterCard, Visa, American Express, Diner, Discover, JCB, and UnionPay.

PayPal:

If you use PayPal, you will be redirected to the PayPal website to complete your payment. PayPal orders are usually confirmed within a few minutes.

ApplePay

How can I manage my payment method?

You can add or remove payment methods at any time. You can change your payment methods under "My Account" by simply following the steps listed there. Click here to manage payment methods.

How secure is my data with tink?

We store your data on an encrypted server and use Extended SSL technology to manage your information. Your data is safe with us and we do not pass it on to third parties under any circumstances without your consent.

How can I change my billing address?

You can change the billing address at any time by managing it under "My Account". Just follow the steps listed on the website. Click here to change your billing address now.

Will I get a receipt once I’ve placed my order?

We will automatically email you a receipt once you’ve completed your purchase. If you haven’t received a receipt, feel free to contact our customer service. Please use our contact form.

How can I return a product?

Please use our contact form.

I purchased more than one product as part of a special offer. Does this affect the returns procedure?

As tink offers bundle discounts, if a customer has bought more than two products in one order, tink will refund the purchase amount less the relevant discount. Customers who have only purchased one product will receive a full refund.

What kind of delivery options does tink have?

We currently only offer standard shipping; the delivery is free of charge. Your package should typically arrive within 2-3 days after we’ve sent it out.

What should I do if my package has been damaged or lost?

Please inform us by e-mail or phone if the package you received from us is damaged. If you do not receive the package within the expected delivery time, please use our contact form.

How much does shipping cost with tink?

Standard shipping and returns within 30 days are both offered free of charge. tink shall bear the costs of returning goods if you use the return label provided by us. If you do not use our return label for returning goods, you will have to bear the costs for this return yourself.

Does tink ship internationally?

We currently only ship within the United States of America.

Can I cancel my order?

If you change your mind about your order and want to cancel, the best thing to do is reach out to us via our contact form. While we can't guarantee cancelation is possible in every case, we'll do our best to try. It mainly depends on how fast the order has processed and gone to our distribution warehouses to be shipped out.

How can I exchange a product?

You can return products free of charge within 30 days of the arrival of your order. We will bear the costs of returning goods if you use the return label provided by tink. If you do not use our return label for returning goods, you will have to bear the costs for this return yourself. Please use our contact form.

What should I do if my product is defective?

If you have received a defective product or if a defect occurs within 6 months after the purchase of your product, you can return goods after we’ve inspected them. The procedure for returning a defective process is as follows:

a. Please use our contact form.

b. tink's customer service team will respond within a short period of time and provide you with a return label in the case of a justified complaint.

c. Return the item with the return label you received from tink.

d. You will receive a full refund after about one week.

When can my warranty claim be voided?

Your warranty claim is voided if:

a. A product has been used incorrectly (e.g. underwater, although it is not waterproof).

b. A product suffers damage from extreme use by the customer.

c. A product shows discoloration from extended use.

d. A fault has arisen due to incorrect handling by the customer.

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