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How can I order products from tink?

You can order products via tink.us within the United States of America.

a. On the product page you will find all information about each product, including technical specifications, frequently asked questions, feature ratings and more.

b. Add products to the shopping cart by selecting the color and number of products you want to buy.

c. Visit other products or click on the shopping cart to change which products or the amount of products that you wish to order.

d. Continue by selecting the shipping address and payment method. Currently, we only offer standard delivery. You can change the delivery address under "Edit shipping address". Payment can be made with credit card, PayPal or ApplePay.

e. You will receive an overview of the order before you are confirming it.

f. After the payment process is completed, you will receive an email with your order confirmation. We will then send you your delivery as soon as is possible.

g. When we’ve shipped your order, we will send you an email with the tracking number so that you can track the delivery status.

h. Our customer service is ready to help you seven days a week. You can contact us by sending an email to support@tink.us or calling us: (855) 885-8840 (Monday-Friday from 7am to 4pm Pacific time).

How can I track my shipment?

As soon as your order has been shipped, you will receive an email from tink with your tracking number. You can then track the current delivery status by going to the delivery service page and entering the tracking number.

What payment methods are available?

Payments can be made by credit card, PayPal or ApplePay.

Credit card:

You can pay using MasterCard, Visa, American Express, Diner, Discover, JCB, and UnionPay.

PayPal:

If you use PayPal, you will be redirected to the PayPal website to complete your payment. PayPal orders are usually confirmed within a few minutes.

ApplePay

How can I manage my payment method?

You can add or remove payment methods at any time. You can change your payment methods under "My Account" by simply following the steps listed there. Click here to manage payment methods.

How secure is my data with tink?

We store your data on an encrypted server and use Extended SSL technology to manage your information. Your data is safe with us and we do not pass it on to third parties under any circumstances without your consent.

How can I change my billing address?

You can change the billing address at any time by managing it under "My Account". Just follow the steps listed on the website. Click here to change your billing address now.

Will I get a receipt once I’ve placed my order?

We will automatically email you a receipt once you’ve completed your purchase. If you haven’t received a receipt, feel free to contact our customer service. You can contact them by sending an e-mail to support@tink.us or calling us: (855) 885-8840 (Monday-Friday from 7am to 4pm Pacific time).

How can I return a product?

Just send an email with a short explanation to support@tink.us and we will immediately send you a return label.

I purchased more than one product as part of a special offer. Does this affect the returns procedure?

As tink offers bundle discounts, if a customer has bought more than two products in one order, tink will refund the purchase amount less the relevant discount. Customers who have only purchased one product will receive a full refund.

What kind of delivery options does tink have?

We currently only offer standard shipping; the delivery is free of charge. Your package should typically arrive within 2-3 days after we’ve sent it out.

What should I do if my package has been damaged or lost?

Please inform us by e-mail or phone if the package you received from us is damaged. If you do not receive the package within the expected delivery time, please send us an e-mail or call us. You can contact us by sending an e-mail to support@tink.us or calling us: (855) 885-8840 (Monday-Friday from 7am to 4pm Pacific time).

How much does shipping cost with tink?

Standard shipping and returns within 30 days are both offered free of charge. tink shall bear the costs of returning goods if you use the return label provided by us. If you do not use our return label for returning goods, you will have to bear the costs for this return yourself.

Does tink ship internationally?

We currently only ship within the United States of America.

Can I cancel my order?

If you change your mind about your order and want to cancel, the best thing to do is reach out to us by email (support@tink.us) or phone (855-885-8840, Mon-Fri 7am-4pm PST) as quickly as possible. While we can't guarantee cancelation is possible in every case, we'll do our best to try. It mainly depends on how fast the order has processed and gone to our distribution warehouses to be shipped out.

How can I exchange a product?

You can return products free of charge within 30 days of the arrival of your order. We will bear the costs of returning goods if you use the return label provided by tink. If you do not use our return label for returning goods, you will have to bear the costs for this return yourself. Just send us an email with a short explanation to support@tink.us and we will send you a return label immediately.

What should I do if my product is defective?

If you have received a defective product or if a defect occurs within 6 months after the purchase of your product, you can return goods after we’ve inspected them. The procedure for returning a defective process is as follows:

a. Write us an email and describe in a few sentences what the problem is and how it arose. Please add pictures showing the damage.

b. tink's customer service team will respond within a short period of time and provide you with a return label in the case of a justified complaint.

c. Return the item with the return label you received from tink.

d. You will receive a full refund after about one week.

When can my warranty claim be voided?

Your warranty claim is voided if:

a. A product has been used incorrectly (e.g. underwater, although it is not waterproof).

b. A product suffers damage from extreme use by the customer.

c. A product shows discoloration from extended use.

d. A fault has arisen due to incorrect handling by the customer.

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