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FAQs

How can I order products from tink?

You can order products via tink.us within the United States of America.

a. On the product page you will find all information about each product, including technical specifications, frequently asked questions, feature ratings and more.

b. Add products to the shopping cart by selecting the color and number of products you want to buy.

c. Visit other products or click on the shopping cart to change which products or the amount of products that you wish to order.

d. Continue by selecting the shipping address and payment method. Currently, we only offer standard delivery. You can change the delivery address under "Edit shipping address". Payment can be made with credit card, PayPal, ApplePay or Amazon Pay.

e. You will receive an overview of the order before you are confirming it.

f. After the payment process is completed, you will receive an email with your order confirmation. We will then send you your delivery as soon as is possible.

g. When we’ve shipped your order, we will send you an email with the tracking number so that you can track the delivery status.

h. Our customer service is ready to help you seven days a week. You can contact us by using our contact form.

How can I track my shipment?

As soon as your order has been shipped, you will receive an email from tink with your tracking number. You can then track the current delivery status by going to the delivery service page and entering the tracking number.

In some cases, the same order might be dispatched in multiple shipments to speed up the process. All trackings must be automatically provided, if not please use our contact form.

What payment methods are available?

Payments can be made by credit card, PayPal or ApplePay.

Credit card:

You can pay using MasterCard, Visa, American Express, Diner, Discover, JCB, and UnionPay.

PayPal:

If you use PayPal, you will be redirected to the PayPal website to complete your payment. PayPal orders are usually confirmed within a few minutes.

ApplePay

Amazon Pay

How can I manage my payment method?

You can add or remove payment methods at any time. You can change your payment methods under "My Account" by simply following the steps listed there. Click here to manage payment methods.

How secure is my data with tink?

We store your data on an encrypted server and use Extended SSL technology to manage your information. Your data is safe with us and we do not pass it on to third parties under any circumstances without your consent.

How can I change my billing address?

You can change the billing address at any time by managing it under "My Account". Just follow the steps listed on the website. Click here to change your billing address now.

Will I get a receipt once I’ve placed my order?

We will automatically email you a receipt once you’ve completed your purchase. If you haven’t received a receipt, feel free to contact our customer service. You can contact them by sending an e-mail to support@tink.us.

What is tink’s return and exchange policy?

To request a return or exchange, review the return policy and send your request via our contact form.

Return Policy: At tink, we offer free returns and exchanges for all orders returned within the outlined timeframes. Our return window begins the day after your order is placed. Returns requested after the allotted timeframe, will not be accepted for return or exchange. Please do not attempt to return/exchange merchandise without contacting customer care.

20-Day Return Window for the following brands: LIFX, August, Philips Hue, Sonos, Eve, Yale, Arlo, Samsung, iDevices, Belkin, Neato, Netgear, Nanoleaf, Honeywell, D-Link

30-Day Return Window for all other brands.

I purchased more than one product as part of a special offer. Does this affect the returns procedure?

As tink offers bundle discounts, if a customer has bought more than two products in one order, tink will refund the purchase amount less the relevant discount. Customers who have only purchased one product will receive a full refund.

What should I do if my package has been damaged or lost?

Please inform us by e-mail or phone if the package you received from us is damaged. If you do not receive the package within the expected delivery time, please use our contact form.

What is tink’s shipping policy?

We ship to physical addresses and P.O. Boxes within all 50 states and Washington, DC.

We do not currently ship to U.S. territories (i.e. Guam, Puerto Rico, Virgin Islands) or APO/FPO/DPO addresses.

We offer free standard shipping and handling on all orders.

The shipping timeframe offered during checkout may differ based on your specific product.

Most items ship within 2-3 business days

Shipping timeframe goes into effect the following business day from placing your order.

How and when can an order be cancelled?

Please use our contact form to check if your order is eligible for cancellation.

- If the order has not shipped: cancellation is possible, but not guaranteed.

- If the order has shipped: cancellation is not possible. The items will be delivered normally. To receive a refund, you must initiate a return - please refer to our 3 STEP return process.

What should I do if my product is defective?

If you have received a defective product or if a defect occurs within 6 months after the purchase of your product, you can return goods after we’ve inspected them. The procedure for returning a defective process is as follows:

a. Please use our contact form.

b. tink's customer service team will respond within a short period of time and provide you with a return label in the case of a justified complaint.

c. Return the item with the return label you received from tink.

d. You will receive a full refund after about one week.

When can my warranty claim be voided?

Your warranty claim is voided if:

a. A product has been used incorrectly (e.g. underwater, although it is not waterproof).

b. A product suffers damage from extreme use by the customer.

c. A product shows discoloration from extended use.

d. A fault has arisen due to incorrect handling by the customer.